DEVELOP THE RIGHT MINDSET TO BE SUCCESSFUL ON THE TELEPHONE

BUSINESS TELEPHONE SELLING

Next Course: 23 - 24 August 2017

Warrington £795 + VAT
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Develop the mind-set and skills to be successful in telephone based activities.

This intensive 2 day course has been designed to focus on the mind-set as well as the techniques needed to be successful in a telephone based sales role.

This high energy course involves theory, role play, exercises and the opportunity to practice the methodology during a ‘live’ calling session.

Training objectives

• To understand the three essential elements for telephone success
• To identify sources of increased confidence and control
• To demonstrate effective application in ‘live call’ situations

Training syllabus

• The ART of telephone selling
• Mindset and self-confidence
• Developing mental resilience
• Productive prospecting
• Thinking like your customer
• Setting clear objectives
• Communication skills
• Social selling
• Working with gatekeepers
• Grabbing attention
• Effective questioning
• Delivering tailored solutions
• Confidently managing objections
• Closing for commitment
• Knowing and growing sales pipeline
• Culminating in a ‘live’ calling session

Target audience

This course is designed for sales people who use the phone to proactively generate sales activity, qualify enquiries/prospects and close for commitment.