Our aim was to support the sales team as they deliver a unique range of eCommerce solutions to retailers

Founded by retailers for retailers, wnDirect was established in 2011. They are eCommerce delivery experts; helping growing businesses to achieve international eCommerce success
Their training need:
Conducted observation and shadowing days in the field and office to immerse ourselves ‘in their world’
Engaged with senior stakeholders across sales, marketing and HR to refine content and agree specific
requirements and learning objectives
Designed workshops for the New Business team and Account Managers to work together, share ideas and learn in uniformity. This ensured consistency across the sales community
Delivered highly engaging, practical workshops to simulate the real life commercial interactions with online retailers, supported by coaching and agreed actions
Introduced the ‘Challenger Model’ as the main methodology for their sales process
“We are delighted with the training that was delivered. Our team found it valuable and engaging and several of the more experienced team members said it was the best training they have ever received. We look forward to working with you again in the future!”
Jonathan Matchett, UK Managing Director