Our aim was to help them secure long term partnerships and adopt a focused approach to navigating accounts


what was the training need?

G4S is the world’s leading global, integrated security company specialising in the delivery of security and related services to customers across six continents.

G4S works to safeguard the welfare and prosperity of millions of people worldwide – helping to create safer and better environments in which people live and work.

With operations on six continents and 623,000 employees, they are the leading global integrated security company.

Their training need:

  • For G4S it was important to demonstrate to their Strategic Accounts team how much they are valued by the business
  • Managing multi-site, multi-million pound portfolios, it was also important that the team were provided with relevant tools and techniques that would help to improve what was already a highly skilled and experienced team
  • The main area of focus was to plan more strategically for multi-site accounts, improving the ability of the team to infiltrate key decision-makers and to increase revenue from an established account base



Workshops and Programmes

We conducted a thorough TNA with key stakeholders to understand the exact requirements of the team and the key elements of the Account Management process that they needed to improve

We delivered a high impact, challenging and interactive workshop designed to embed, reinforce and build upon their current skill set

Project Management

We introduced Quarterly Business Reviews for the team to use with their accounts to measure and monitor success and allow decision makers and influencers the opportunity to feel more involved in projects

Developing Skills

We shared insight and feedback with the line managers through a follow up coaching call highlighting strengths and areas for development along with suggestions to ensure that the key learning points from the course were embedded with the team and the training momentum was kept alive


“Excellent workshop. Very well delivered by an experienced and knowledgeable trainer. I have learnt many new methods and techniques to manage my accounts and
contacts more successfully.”

Strategic Accounts Manager, G4S Secure Solutions


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