IT Support Executive - Technology-Enabled Care
- High-performing, market-leading manufacturer in a growing sector
- Innovative care technologies supporting independent living
- Excellent package and high-spec hybrid/electric company car
IT Support Executive
The Company:
This organisation is a leading global provider of innovative connected care and digital monitoring solutions, built on more than four decades of combined expertise in the assisted living and healthcare sectors. It is strongly committed to improving people's lives through technology‑enabled care, continually innovating across health, housing, and social care environments. With a collaborative, values‑driven culture, the business focuses on customer‑centred innovation and solutions that support safer, more independent living for users and care providers alike.
The Role:
This role focuses on delivering exceptional customer support, platform training, account reviews, and ongoing technical guidance. You'll work closely with regional sales teams, contribute to demos and tenders, and ensure customers get the most from their TEC and monitoring systems. Regular customer visits, strong relationship building, and effective communication are key.
You'll also collaborate with R&D on new software/firmware testing, maintain accurate CRM activity, and provide industry insight to support wider commercial growth. This is a hands‑on, customer‑focused role ideal for someone confident with IT systems and passionate about supporting technology that makes a real impact.
Requirements:
- Experience in TEC/Assisted Living
- IT support/Customer service/customer facing
- Microsoft certified/SIP telephony
- Confident delivering training and support
- Well‑organised, proactive, adaptable, trouble shooting
The Culture:
A high-performance environment where quality, responsibility, and innovation are valued. The team is proud of its reputation within the care technology space and continues to grow, evolve, and lead the market.
The Package for Business Development Manager:
- £40,000 basic salary
- Hybrid or electric company car (Tesla, BMW, Polestar etc.)
- 25 days annual leave + bank holidays
- Progression through a global with many internal routes.
Location:
The North and Scotland (Derby and up)
