Customer Service - English + French & Dutch Speaking

Hybrid - Utrecht (3 days office / 2 days home)

You must speak French, Dutch and English.

€35,000 - €38,000

The Company:

A global leader in the medical devices industry, this company has been providing innovative healthcare solutions for over 90 years. With a strong reputation for excellence and patient care, they continue to drive advancements that improve lives worldwide. Due to a recent restructure, they are creating a new division within their acute therapies business, opening up an exciting opportunity for a Customer Service Representative fluent in French, Dutch, and English to join their team in Utrecht.

The Role:

As a Customer Service Representative, you will play a crucial role in ensuring the seamless delivery of dialysis products to hospitals and patients at home. Your responsibilities will include handling customer queries, processing orders and returns, releasing backorders, and maintaining strong relationships with both new and existing customers. You will work closely with internal teams to support continuous improvement initiatives and provide a high level of service. Based out of a modern office in Utrecht three days per week, you will also have the flexibility to work from home for the remaining two days.

The Ideal Candidate:

• We are looking for a proactive and detail-oriented professional with ideally 3-5 years of experience in an administrative or customer service role.
• Fluency in French, Dutch, and English is essential, as you will be handling customer queries across multiple regions.
• You should have strong communication skills, a problem-solving mindset, and the ability to work collaboratively within a fast-paced environment.

What's in It for You?

• Competitive salary: €35,000 - €38,000 DOE
• Enhanced pension scheme
• Group income protection & life assurance (x4 salary)
• 25 days annual leave (+ option to purchase an additional 5 days)
• Discounted company share purchase scheme
• Hybrid working model (3 days in-office, 2 days from home)

This is a fantastic opportunity to join a highly regarded medical devices company that truly values its employees and is committed to making a meaningful impact in healthcare. If you are a fluent French & Dutch speaker looking to take the next step in your career, we would love to hear from you. Apply now to be part of a company that is transforming patient care worldwide!