Pentax Medical, a global leader in endoscopy solutions, required a specialised hire to fill a critical gap in their customer relationship team following a retirement. By leveraging a long-standing partnership with BMS Performance, Pentax was able to secure a candidate who met highly specific technical and field-based requirements, reinforcing a team built entirely through this collaborative relationship.

The Challenge: Replacing Expertise

When a long-tenured team member retired, the Customer Relationship Manager at Pentax Medical faced the challenge of finding a replacement who didn’t just “fit the bill” but possessed a very specific professional DNA.

The Requirements:

  • Field Experience: The ability to navigate client-facing environments effectively.

  • Technical Background: Ideally, a candidate with an engineering pedigree to understand the complexities of endoscopy hardware.

  • Past Hurdles: While Pentax had utilized various other recruitment agencies in the past, finding the intersection of “technical expert” and “relationship builder” remained a consistent pain point.

The Solution: A Partnership Built on Trust

Pentax Medical turned to Dean Richards at BMS Performance to lead the search. Having worked together for several years, BMS understood that the “Pentax Fit” required more than just a matching CV; it required a candidate with the hunger to develop within a global med-tech giant.

The BMS Approach:

  • Targeted Sourcing: Focusing exclusively on engineers with the communication skills necessary for field-based relationship management.

  • Streamlined Timelines: Utilizing a deep understanding of the manager’s expectations to bypass the “trial and error” phase of candidate presentation.

  • Proven Results: The candidate quality was high enough that the recruitment process moved swiftly from assessment to placement.

Over the years, our partnership with BMS has played a key role in supporting Pentax to recruit high‑calibre individuals who are eager to learn, develop, and grow. Every member of my team has been supported by BMS, and I personally began my own career path with their support.

 

– Sana Khan, Customer Relationship Manager, Pentax Medical

Why Pentax Recommends BMS Performance

For Pentax Medical, the “best part of the experience” remains the personal touch and consistency provided by working with a dedicated consultant like Dean. BMS didn’t just meet expectations; they provided a roadmap for career longevity, helping Pentax build a robust, technical, and high-performing team from the ground up.