Professional Victoria, Melbourne 15/09/2021 +Super + $90-$95K OTE

REF: 786823

Event Tech business, $800m Global Leader. SaaS organisation where people are passionate about their values and strive to make a real difference!

  • Working with 30 established clients in the mid-market
  • Customer champion, driving world-class outcomes
  • Ongoing progression opportunities with clearly defined pathway

Customer Success Manager  

  • Working with 30 established clients in the mid-market  
  • Customer champion, driving world-class outcomes 
  • Ongoing progression opportunities with clearly defined pathway 

$80-85k Base + Super + $90-95k OTE  

Event Tech business, $800m Global Leader.  SaaS organisation where people are passionate about their values and strive to make a real difference in their clients. 

The Company 

  • NYC Headquartered around 500 staff globally 
  • Offices in EMEA, APAC, and USA 
  • Values based business with clear focus on staff development and personal growth 

Banks, financial services, Telco, retail, ecommerce, Gaming and Healthcare businesses use the technology to create engaging physical, virtual and hybrid events.  These are next generation SaaS solutions which ensure that attendees enjoy an amazing event either in-person or online.   
Covid has been a transitional period producing incredible results for their online events business.  In a marker where they dominate, this business has several unique points of difference which keeps their client churn at virtually zero.   

Why Join:  

  • Superb Offices with a fantastic location in the heart of Melbourne CBD  
  • Progressive Culture – Lots of opportunity for career growth  
  • Progressive Values that drive the overall feel of the business  
  • Customer centric business where CSMs are integral to the overall goals 
  • Autonomy to make the role your own 
  • Attractive package and bonuses 

  The Role: 

  • You’ll be the customer champion for a live base of accounts  
  • Onboarding, supporting and educating clients to drive fantastic client experience 
  • Managing Renewals to ensure a high retention rate 
  • Full responsibility for the client relationship 
  • Delivering client success plans and monthly / Quarterly service reviews   
  • Proactively bringing new solutions and services to the client  
  • You’ll be the voice of the client internally  
  • Helping direct product development and marketing teams to deliver new products  

The Candidate: 

  • They are looking for candidates who have worked in the software / tech industry 
  •  Experience in Account Management or Customer Success  
  • Tech Sector is beneficial and they will consider candidates from other backgrounds 
  • Proactive mindset – Somebody who makes things happen  
  • Strong commercial skills and business acumen. 
  • Excellent soft skills, empathy and super energetic. 
  • They look for humble, personable professionals who leave their egos at the door 
  • Positivity will be key, and they want good collaborators 

                                                                                                                  Apply now to be contacted by one of our consultants. 
BMS Specialise in recruiting sales professionals in the technology sector and we have many unadvertised positions, so if you are actively looking or just dipping your toe in the market then feel free to call Jackson Evans 02 9434 2110

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