Level 2 Support Role / Support Engineer North Shore $55K | BMS Performance
Technology Sydney, North Shore 18/11/2020 $55k - $65k per PerAnnum

REF: 637123

Australia owned fintech startup with a unique solution and selling point into the market and a fantastic client base.

  • Unique tech solution in ANZ, nothing like it on the market.
  • Fantastic team who are dynamic and very supportive
  • Collaborative environment

The Company:
Our client is an Australian startup in the finance space, targeting all clients who need a secure  payment system. They work with business’ of all sizes, some who are household names, professional services, government and councils.
  
Your job is to provide support for clients at a technical level, from onboarding and implementation to assisting with any technical issues along the way and training the client on the best solution. 

The Role / Day to Day:
  

  • – Completing the implementation process with onboarding new clients.
  • – Manage bulk email outs to clients.
  • – Database reporting.
  • – Assist clients with technical issues and provide level 2 support.
  • – Assist with client training of the product.

  
You will have:

  • – They are looking for an energetic and customer focused candidate who loves to learn.
  • – IT degree or similar is preferred.
  • – This is a highly technical role so a passion and love to all this IT is absolutely necessary.
  • – Experience with Mircrosoft office; in particular – Outlook, Word and Excel.
  • – Understanding of HTML and CSS.
  • – Great written and verbal communication skills and confidence speaking with clients and talking them through issues on a regular basis.

  
If this sounds like you please contact Matt Barker on 02 9434 2110 or if you would just like a chat about opportunities in the Tech space weather that’s your next sales, support or customer success role, give us a call.

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